AVAYA IP OFFICE
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.
IP Office - Voice Communications Capabilities Features
IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:
• Full PBX features
• Trunk Interfaces
• Extensions
• Telephones
• Advanced Call Routing
• Alternate Call Routing
IP Office Applications Features
• Call Handling - Phone Manager (Lite and Pro options).
A powerful desktop application for the IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop.
• Call Handing - Queue Manager and Campaign Manager.
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
• Call Handling - SoftConsole for Operators/Receptionists.
Graphical User Interface (GUI) for attendants via a PC-based console for call handling and physical phone for the speech path; an easy way to learn and use sophisticated tools in a comfortable environment.
• Call/Contact Center - Compact Business Center.
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.
• Call/Contact Center - Compact Contact Center.
The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.
• Conferencing.
The built-in conferencing solution within IP Office enables multiple locations to participate in an audio conference. IP Office Voicemail Pro complements the built-in meet-me conference bridge facility on IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security.
Conferencing Center, an optional application, is a web-based software package that consists in two parts: a "Conferencing Center Scheduler" to book and reserve conferences, and a "Conferencing Center web client" to complement an audio conference with a web interface.
• Interactive Voice Response. (IVR) and Text to Speech.
Create automated customized systems allowing callers to interact with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers
• Messaging - Integrated Messaging.
Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and with Integrated Messaging Pro also synchronized with a Microsoft Exchange email server.
• Messaging - VoiceMail (Embedded, Lite and Pro options).
Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to retrieve phone messages via the PC Soft Phone, and much, much more.
Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office–Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator.
• Open CTI interfaces. TAPI-compliant out of the box.
IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
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