book and pen

2020 Year in Review

Merry Christmas!

First, we’d like to take this opportunity to thank our customers for their continued business. Everyone at Gower wishes you a healthy and happy Christmas and New Year and we look forward to working with you again in 2021.

Calls and Tickets

It’s been an unusual and busy year; we’ve helped a lot of customers get setup to continue working effectively from home. Whether that was through remote access for employees or a new telephone system.

This time of year is a time for reflection. Therefore we thought we’d share some of our stats.

calls incoming icon

9,129* calls answered

calls outgoing icon

13,547* calls made

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We closed 9,211* Helpdesk tickets

CDR-View from Wildix Collaboration made analysing our calls really simple. Also, it was fascinating to see how our incoming calls spiked when the country first went into lockdown. With CDR-View you can apply various filters and view the information in different charts or in a table. If your phone system isn’t giving you the ability to check your call analytics then make 2021 the year you swap! After all, monitoring and analysis is required to help your company move forward and grow.

Read more about Collaboration on our services page here

Want to learn more about Wildix and their call monitoring software? Use the link below to read further and watch some demos:

https://www.wildix.com/monitoring/

* up to 14-12-20