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Call Recording and GDPR – What You Need To Know

Preparing for GDPR

With the General Data Protection Regulations (GDPR) coming into force in May 2018, your company should be well on its way to meeting the new rules.

Call recording is just one section of GDPR that you will need to show compliance in. The main elements are to provide notification and consent, protect privacy and to protect stored data. In addition, an individuals rights are increased under GDPR. So, you will need to justify why you need to record your calls. This can be done with any of the following:

  • > Those involved in the call have given consent to the recording of the call
  • > To fulfil a contract or legal requirement
  • > To protect the interest of the participants
  • > It is in the public interest or needed for the exercise of official authority
  • > It is in the legitimate interest of the recorder, unless overridden by the interests of those involved in the call

Assumed Consent

Now, under UK law, assumed consent is ok. However under the new rules you will need to get explicit consent to record calls.

There will also be times where you will need to stop call recording.  For example, collecting sensitive data such as bank details. With our phone system offering from Novavoice, you are able to switch call recording on and off with just the click of a button. You can learn more about Novavoice in our Communications section.

Useful Links

https://www.eugdpr.org/the-regulation.html
https://ico.org.uk/for-organisations/resources-and-support/data-protection-self-assessment/getting-ready-for-the-gdpr/
https://www.uctoday.com/guides/technology-track/call-recording/call-recording-gdpr-preparing-new-data-laws/