Communication

Communication is vital for any business. If your phone system isn’t meeting your needs then it might be time for a change.

NovaVoice

Our latest offering from NovaVoice is the perfect solution for companies whose staff work remotely. Being cloud based, there are no large upfront costs and long term operating costs are also reduced. In addition, installation time is cut as the phones come pre-configured, allowing you to plug in and start working straight away.

For industries where compliance is vital, NovaVoice offers call recording across all your devices. You can log in, preview or download the recording you require. The greatest benefit to NovaVoice, is the flexibility. Furthermore, you decide on the type of license for each user and have call recording for only those that need it. And, should you require it, we can upgrade your licences and swap around. You can also save on costs by varying the type of device used. We offer a standard range handset, or if no handset is needed, we can supply a USB headset.

Visual Attendant

Visual Attendant from Kandy brings instant customer satisfaction by removing the need to navigate complex menu options over the phone.  Since most calls are preceded with a site visit, why break the customers flow? And bring in other complications such as phone signal or low battery? Let your customers go where they need to go immediately and speak with the person who will be most able to help.

How does it work?

Your customers call directly from their browser and select who they want to talk to.  Configurable menu options are available on an intuitive web portal that allows you to customise, then copy and paste auto-generated HTML into your website.  To see how this works, use the link on the right to call us*.

Smart Office Collaboration

Lets you invite guests to an online meeting. You control the room; sharing your screen, muting users and controlling chat ability. Additionally, users don’t even need to be at their desk or have a webcam, as they can dial in using the number and code you provide, so everyone can get to work faster.

How does it work?

Contact us today to arrange a demo.

Useful links for existing customers

Users who are already set up with NovaVoice, can use the following links to access the user portal, monitor calls and check voicemail.

Your username and password will be provided, then, when you first log in, you will be prompted to change your password.

GBS Voice User Portal my.novavoice.com

Call Recording Portal callrec-em.genband.com/nuvia/app

Visual Voicemail vm.novavoice.com

Download PC Client Genband UCC Client

Avaya

Recognised as a leading IP Office phone system manufacturer, Avaya is an alternative to NovaVoice. If you have a small or mid-size businesses, we can offer the perfect all-in-one solution. In addition, they provide built-in resiliency, for continuous operation and lower call costs (as it uses your broadband line). You also get remote management so you can view diagnostics.

Therefore, we can provide the right telephone system for you, whatever your situation or setup. With fantastic features and lower call costs, can you afford not to look into your current setup?

Lines

If you have a lot of data being transferred on your broadband line, adding voice is not always the best idea. We therefore recommend installing a new line, dedicated only to your new phone system.  We are able to place orders directly with OpenReach and offer a competitive install fee and monthly rate. Whether you need a new line installed or want to switch providers, we do all the hard work for you.

So, to see how much you could save by sending a copy of your latest bill to info@gowerbiz.co.uk, and we’ll give you a comparison.
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