telephone image for communication page

Communication

Communication is vital for any business and if your phone system isn’t meeting your needs then it might be time to move to the cloud. Also, it’s cheaper than you might think.

NovaVoice

Our latest offering from NovaVoice is the perfect solution for companies whose staff work remotely. As NovaVoice is cloud based, there are no large upfront costs and long term operating costs are also reduced. In addition, installation is also cut as the phones come pre-configured, allowing you to plug in and start working straight away.

For industries where compliance is vital, NovaVoice offers call recording across all your devices. Therefore, you can log in, preview or download the recording you require. The greatest benefit to NovaVoice, is the flexibility. You can decide on the type of license for each user and have call recording for only those that need it. And, if changes are needed, licenses are easy to order and swap between users. Money can also be saved on the type of device purchased. We offer a standard range handset, or if no handset is needed, we can supply a USB headset.

Visual Attendant

Visual Attendant from Kandy brings instant customer satisfaction by removing the need to navigate complex menu options over the phone.  Since most calls are preceded with a site visit, why break the customers flow? And bring in other complications such as phone signal or low battery? Let your customers go where they need to go immediately and speak with the person who will be most able to help.

How does it work?

Your customers call directly from their browser and select who they want to talk to.  Configurable menu options are available on an intuitive web portal that allows you to customise, then copy and paste auto-generated HTML into your website.  To see how this works, use the link on the right to call us*.

Smart Office Collaboration

Lets you invite guests to an online meeting. You control the room; sharing your screen, muting users and controlling chat ability. Users don’t even need to be at their desk or have a webcam, as they can dial in using the number and code you provide, so everyone can get to work faster.

How does it work?

Contact us today to arrange a demo.

Useful links for existing customers

If you are already set up with NovaVoice, you can use the following links to access your user portal, monitor calls and check voicemail.

We will provide you with your username and password, then, when you first log in, you will be prompted to change your password.

GBS Voice User Portal my.novavoice.com

Call Recording Portal callrec-em.genband.com/nuvia/app

Visual Voicemail vm.novavoice.com

Download PC Client Genband UCC Client

Avaya

An alternative to the NovaVoice system is Avaya, who are recognised as a leading IP Office phone system manufacturer. Offering an all in one solution that is perfect for small and medium sized businesses. In addition, they provide built-in resiliency, for continuous operation and lower call costs (uses your broadband line). All of this, paired with remote management allowing for diagnostics.

Therefore, whatever your situation or setup, we can provide the right telephone system for you. With fantastic features and lower call costs, can you afford not to look into your current setup?

Lines

When a new telephone system is installed it is beneficial to install a new line for the system to run on. We work with TML, who are part of Telecom plus PLC and winners of the prestigious ‘Company of the Year’ at the 2009 PLC Awards. Whether you need a new line installed or want to switch providers, we do all the hard work for you.

So, to see how much you could save by sending a copy of your latest bill to info@gowerbiz.co.uk, and we’ll give you a comparison.


Services

If you are interested, please call 01792 762646 to discuss your requirements. Alternatively, have a look at our other services:

 

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