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Network Change Freeze 21-22

Seasonal Freeze Dates for 2021 to 2022

Every year, Internet Service Providers (ISPs) operate a network freeze over the festive period. This annual change freeze restricts non-essential activity on services. Therefore resulting in several services being put on hold for the weeks over Christmas and New Year.

We encourage our customers to get in touch as soon as possible if you’re looking to make changes, or have a new connection installed in December. It’s a busy period all around, so we’d like to limit the impact of this freeze on your business.

Service Assurance will not be impacted during the change freeze.

Connectivity Services Freeze

17/12/21 -04/01/22

Network change freeze on our providers ISP network. Only emergency maintenance and change request for connectivity will be carried out. Some work may be performed on secondary systems, if the work is non customer-affecting. We will announce such work as per our usual Planned Works notification process.

Lines and Broadband Orders

17/12/21 – 04/01/22

Orders placed after 17/12/21 will be placed on a best endeavours basis and normal provisioning will resume on 04/01/22. The last go-live date for lines and broadband orders will be 17/12/21. This means the last date we can place an order to achieve this date will be 03/12/21 (subject to no supplier provisioning delays).

If you want to learn more about the fibre options available, take a look at You can also learn more about our connectivity and comms offering here.