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Services

We have been providing support to South Wales since 1991 and as a Managed Services Provider (MSP) our services include:

  • 24/7 Proactive monitoring of PC’s and servers
  • Daily backup checks and alerts
  • Off-site data storage and backup solutions
  • Email security and Email archiving
  • Network security
  • Anti-virus management

Support

Our qualified and experienced support engineers are always on hand, no matter how large or small the problem. From recovering an encrypted server to unlocking your user account, we will get you working again as soon as possible. Also, through our online remote support, we can remotely connect and investigate your issue. This means no call out charges unless absolutely necessary. Combine this with our hardware and software maintenance contracts and you will have complete peace of mind.

We are also happy to provide free advice on how to get the best of your system, regardless of whether you are an existing customer.

Find out more about our specific services:


**Exclusions and other Services**

We do not cover corruption of systems due to Viruses or SPAM attack within any of our care plans. This service is included at an additional charge. We recommend that the relevant firewalls and antivirus engines are put in place to protect your from the majority of these attacks

All wiring and network cabling problems are outside the terms of these contracts

All other services will be charged at our then current rates.

Services will include help in diagnosing problems, not necessarily fixing them, if beyond our control.